Time for chit chat
We’ve all been there. Online shopping for those last minute gifts, or perhaps all of the gifts! You’ve checked your favourite sites for the best options, at the best prices, with the fastest delivery. If you didn’t like what was on offer you simply abandoned your cart (secretly hoping that a discount voucher may be emailed to you). Us online shoppers are savvy, which is why it is important to make your website work hard for those sales.
This gift-buying season make sure your website delivers a seamless shopping journey to ensure maximum sales. This can be done by:
It might sound obvious but the first port of call here is to listen to your customers. Find out what makes them tick, or rather, what ticks them off. Knowing what your customers think about using your website will enable you to make the whole experience positive. There are lots of ways to measure how effective it is, from running simple questionnaires to adding hotspot tracking to your site.
The whole purchase process should be seamless. Whether that’s in a bricks and mortar store, using a mobile device or desktop. Your customer should be able to easily switch from one to the other and complete their purchase. The journey doesn’t end there though. Offering shipping tracking will give confidence to your customer that their order is in safe hands. This also gives you opportunities for extra touch points, to send real time order updates via email or SMS. Keeping your brand in mind.
Chances are you’ve got heaps of shopping data that you’ve collected across all commerce channels. There are loads of ways to make use of your data, here are a few to get you started:
If you’d like any help with getting your site ready for the holiday season drop us an email or give us a call. We’d love to discuss it with you.
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